Welch Packaging
  • Elkhart, IN, USA
  • Full Time

The role of the IT network support technician is to provide technical support and assistance for a variety of information technology assets & systems, including; Account management, PC's, printers, servers, applications, cell phones, data security, & network infrastructure services.

Key Responsibilities
  1. Meet or exceed customer expectations. (For both internal & external customers)
  2. Provide planning implementation, maintenance & troubleshooting for enterprise SD-WAN.
  3. Support current telephone system working with vendor on troubleshooting and management of devices.
  4. Prepare & maintain documentation of network configurations & cabling assuring network reliability
  5. Infrastructure strategy/network design
  6. Target data security & access controls
  7. Design, deploy & maintain the wireless infrastructure & support systems.
  8. Maintain Network Hardware & technology assets for local & remote facilities including; Windows servers, Windows PC clients, printers, wireless hardware, & data / voice wiring.
  9. Maintain / support Security Services including; patch management, anti-virus solution, backup solution, email security system.
  10. Maintain / support the Citrix application environment including; troubleshooting session issues, providing access to applications and controlling permissions
  11. Provide on-call support as needed (including after hours)
  12. Travel to remote sites on a rotational basis to provide excellent support solutions to business needs (including after hours or as needed)
  13. Other duties as assigned.

*Duties may vary depending on location


Requirements/Qualifications

High School Diploma required. College degree in Information Technology/ Computer Science or related field preferred. Three years of IT experience in a manufacturing setting. Hands on experience in networking, routing and switching. Good organizational, analytical and communication skills. Excellent problem solving and teamwork skills. Experience with Windows operating systems is required with proficiency in MS Office applications preferred. IT certifications in Microsoft, Citrix, & or Cisco is a plus. (ie- MCDST, MCSA, MCSE, MCIPT, CCEA, CCNA)


Physical Demands


The physical demands described here are representative of those that must be met by an employee to perform the functions of this job.


Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to handle technology equipment or store materials during the workday. Proper lifting techniques required. Must be able to lift as much as 40 pounds and carry items such as monitors, PC's and printers.


Work Environment

The physical demands described here are representative of those that must be met by an employee to perform the functions of this job.


Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to handle technology equipment or store materials during the workday. Proper lifting techniques required.

The role of the IT network support technician is to provide technical support and assistance for a variety of information technology assets & systems, including; Account management, PC's, printers, servers, applications, cell phones, data security, & network infrastructure services.

Key Responsibilities
  1. Meet or exceed customer expectations. (For both internal & external customers)
  2. Provide planning implementation, maintenance & troubleshooting for enterprise SD-WAN.
  3. Support current telephone system working with vendor on troubleshooting and management of devices.
  4. Prepare & maintain documentation of network configurations & cabling assuring network reliability
  5. Infrastructure strategy/network design
  6. Target data security & access controls
  7. Design, deploy & maintain the wireless infrastructure & support systems.
  8. Maintain Network Hardware & technology assets for local & remote facilities including; Windows servers, Windows PC clients, printers, wireless hardware, & data / voice wiring.
  9. Maintain / support Security Services including; patch management, anti-virus solution, backup solution, email security system.
  10. Maintain / support the Citrix application environment including; troubleshooting session issues, providing access to applications and controlling permissions
  11. Provide on-call support as needed (including after hours)
  12. Travel to remote sites on a rotational basis to provide excellent support solutions to business needs (including after hours or as needed)
  13. Other duties as assigned.

*Duties may vary depending on location


Requirements/Qualifications

High School Diploma required. College degree in Information Technology/ Computer Science or related field preferred. Three years of IT experience in a manufacturing setting. Hands on experience in networking, routing and switching. Good organizational, analytical and communication skills. Excellent problem solving and teamwork skills. Experience with Windows operating systems is required with proficiency in MS Office applications preferred. IT certifications in Microsoft, Citrix, & or Cisco is a plus. (ie- MCDST, MCSA, MCSE, MCIPT, CCEA, CCNA)


Physical Demands


The physical demands described here are representative of those that must be met by an employee to perform the functions of this job.


Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to handle technology equipment or store materials during the workday. Proper lifting techniques required. Must be able to lift as much as 40 pounds and carry items such as monitors, PC's and printers.


Work Environment

The physical demands described here are representative of those that must be met by an employee to perform the functions of this job.


Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to handle technology equipment or store materials during the workday. Proper lifting techniques required.


EOE

Welch Packaging
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