Welch Packaging
  • Elkhart, IN, USA
  • Salary
  • Full Time

We offer a competitive benefits package that includes a 50% match 401K up to 8% of your contributions, wellness incentives, contributions to your health savings account up to $700, 100% coverage on preventative care benefits including prescription medicines, medical, dental, vision, life and supplement life insurances.


Join Welch Packaging today! Welch Packaging was founded upon the principle that making a difference was what mattered most. With a clear vision to provide the highest quality corrugated packaging experience. Today, with 14 regional locations, 2 distribution centers and over 1200 employees, Welch Packaging remains dedicated to servicing the needs of local customers with custom cardboard boxes, creative packaging solutions, and a commitment to long-term relationships. Welch Packaging has never wavered from the core values upon which it was founded. Welch Packaging strives to make a difference in customers' business, associates' lives, and every community affected by its work. We believe associate training and development is the foundation of our success. Welch Packaging has constant history of growth since it began in 1985. Change is welcomed and encouraged for career growth with compensation for performance.

In addition to a competitive wage we offer competitive benefits package that includes a 50% match 401K up to 8% of your contributions, wellness incentives, contributions to your health savings account up to $700, 100% coverage on preventative care benefits including prescription medicines, medical, dental, vision, life and supplement life insurances.

Apply today if you are interested in working in a dynamic, growing company and looking for a chance to become part of an exceptional team of professionals.

Summary

Welch Packaging is a fast-paced environment that offers the IT professional opportunities to grow and learn all aspects of IT. If you are a hardworking individual who is yearning to be rewarded for your hard work, Welch Packaging is the place for you.

We are offering a position for a Help Desk Technician. The role of the IT Help Desk Technician is to provide technical support and assistance for a variety of information technology assets and systems, including Account management, PC's printers, servers, applications, and cell phones.


Key Responsibilities

  1. Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
  2. Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
  3. Improves knowledge base by writing and maintaining documentation.
  4. Participates in development of client training programs by identifying learning issues and recommending instructional language.
  5. Avoids legal challenges by monitoring compliance with service agreements.
  6. Improves system performance by identifying problems and recommending changes.
  7. Accomplishes information systems and organization mission by completing related results as needed.
  8. Travel to remote sites on a rotational basis to provide excellent support solutions to business needs (including after hours or as needed)
  9. Provide on-call support as needed (including after hours)

*Other duties as assigned

Help Desk Qualifications / Skills

  • Problem solving
  • LAN knowledge
  • Verbal communication
  • Operating systems
  • Phone skills
  • Customer Service
  • Quality focus
  • PC proficiency

Requirements / Qualifications

High School Diploma required. College degree in Information Technology / Computer Science or related field preferred. Two years of IT experience in a manufacturing setting or other relevant environment. Hands on experience in networking, routing, and switching. Good organizational, analytical and communication skills. Excellent problem solving and teamwork skills. Experience with Windows operating systems is required with proficiency in MS Office applications preferred.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to perform the functions of this job.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for intermittent periods throughout the day. Reaching above shoulder heights, below the waits or lifting as required to handle technology equipment or store materials during the workday. Proper lifting techniques required. Must be able to lift as much as 40 pounds and carry items such as monitors, PC's, and printers.

The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job.

The performance of this position may occasionally require exposure to the manufacturing areas where under certain areas require the use of personal protective equipment such as Safety Glasses with side shields, mandatory hearing protection, and steel toed shoes. Primary environment with ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. Requires travel as necessary.

Welch Packaging
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