Welch Packaging
  • Elkhart, IN, USA
  • Salary
  • Full Time

We offer a competitive benefits package that includes a 50% match 401K up to 8% of your contributions, wellness incentives, contributions to your health savings account up to $700, 100% coverage on preventative care benefits including prescription medicines, medical, dental, vision, life and supplement life insurances.


Join Welch Packaging today! Welch Packaging was founded upon the principle that making a difference was what mattered most. With a clear vision to provide the highest quality corrugated packaging experience. Today, with 14 regional locations, 2 distribution centers and over 1200 employees, Welch Packaging remains dedicated to servicing the needs of local customers with custom cardboard boxes, creative packaging solutions, and a commitment to long-term relationships. Welch Packaging has never wavered from the core values upon which it was founded. Welch Packaging strives to make a difference in customers' business, associates' lives, and every community affected by its work. We believe associate training and development is the foundation of our success. Welch Packaging has constant history of growth since it began in 1985. Change is welcomed and encouraged for career growth with compensation for performance.

In addition to a competitive wage we offer competitive benefits package that includes a 50% match 401K up to 8% of your contributions, wellness incentives, contributions to your health savings account up to $700, 100% coverage on preventative care benefits including prescription medicines, medical, dental, vision, life and supplement life insurances.

Apply today if you are interested in working in a dynamic, growing company and looking for a chance to become part of an exceptional team of professionals.


Summary

The role of the IT Infrastructure Technician is to provide technical support and assistance for a variety of information technology systems, including: Account management, servers, data security, and network infrastructure services.

Key Responsibilities

  1. Meet or exceed customer expectations (For both internal and external customers)
  2. Provide planning, implementation, maintenance and troubleshooting for enterprise SD-WAN
  3. Support current telephone system working with vendor on troubleshooting and management of devices.
  4. Manage and support company cell phones including issuing devices to users, troubleshooting issues, and maintaining MDM solution.
  5. Prepare & maintain documentation of network configurations and cabling assuring network reliablility
  6. Infrastructure strategy/network design
  7. Configure and troubleshoot issues with Cisco network switches
  8. Target data security and access controls
  9. Design, deploy & maintain the wireless infrastructure & support systems
  10. Maintain network hardware and technology assets for local and remote facilities including Windows servers, Windows PC clients, wireless hardware, and data/voice wiring
  11. Maintain & support Security Services including patch management, anti-virus solution, backup solution, email security system
  12. Maintain & support the Citrix application environment including troubleshooting session issues, providing access to applications, and controlling permissions.
  13. Maintain & support the Office 365 email environment including troubleshooting send/receive issues, creating mailboxes, and controlling permissions.
  14. Provide on-call support as needed (including after hours)
  15. Travel to remote sites on a rotational basis to provide excellent support solutions to business needs (including after hours or as needed)
  16. Other duties as assigned

*Duties may vary depending on location


Requirements/Qualifications

High School Diploma required. College degree in Information Technology / Computer Science or related field strongly preferred. Two years of prior IT experience required. Hands on experience in networking, routing, and switching, including experience configuring Cisco switches, is preferred. Good organizational, analytical and communication skills. Excellent problem solving and teamwork skills. Experience with Windows operating systems is required with proficiency in MS Office applications preferred. Experience with Citrix and Office 365 preferred. IT certifications in Microsoft, Citrix, and or Cisco is a plus. (ie - MCDST, MCSA, MCSE, MCIPT, CCEA, CCNA)


Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to perform the functions of this job.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for intermittent periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to handle technology equipment or store materials during the workday. Proper lifting techniques required. Must be able to lift as much as 40 pounds and carry items such a monitors, PC's and printers.

The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job.

The performance of this position may occasionally require exposure to the manufacturing areas where under certain areas require the use of personal protective equipment such as Safety Glasses with side shields, mandatory hearing protection, and steel toed shoes. Primary environment with ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. Requires travel as necessary.

Welch Packaging
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